AI receptionist / Solar installers
AI receptionist for solar installers
Solar is a considered purchase with an impulsive first step. Someone reads about a tariff change at nine in the evening, rings three installers, and books a survey with whoever picks up.
From $199/month. Billed per booked job. Two weeks free on your own number.
An AI receptionist for solar installers answers every enquiry as it arrives, asks your qualifying questions about ownership, roof and usage, and books surveys only for the ones worth a visit. The rest are logged with a reason, which over a few hundred calls tells you which lead sources are wasting your time.
What actually rings
- New enquiries after a bill rise, a tariff change or a neighbour's install.
- Price questions, which are usually the first thing asked and rarely answerable in one number.
- Finance and payback questions, where the caller wants reassurance more than arithmetic.
- Existing customers reporting an underperforming system or an inverter fault.
- Enquiries that will never qualify: tenants, listed buildings, unsuitable roofs.
What to set up before it is useful
- Your qualifying questions in your order. Ownership, roof type and orientation, rough usage, and timescale do most of the filtering.
- The disqualifiers you want turned away politely, so a surveyor's day is not spent on a rented flat.
- What you will and will not quote over the phone, because an unqualified price does more harm than no price.
- How service calls on existing installs route, since they are a different conversation from a new sale.
Where it falls down
- It cannot look at a roof. Everything before the survey is still guesswork, just better-captured guesswork.
- It will not give a payback figure worth anything, because that depends on usage data it does not have.
- If your lead quality is poor, qualifying faster mostly means finding out faster. Useful, but not growth.
Questions solar installers ask
Can it qualify a solar lead properly?
It asks what you ask: whether they own the property, roof type and orientation, rough electricity usage and timescale. Set the bar high enough that it turns people away. A surveyor's wasted morning costs more than a declined enquiry.
Will it quote a system price?
No, and it should not. It can give your survey fee and any fixed charges. Anything else before a roof has been seen is a number you will have to walk back.
What about calls from existing customers with a fault?
Route those separately. A service call is a different conversation from a sale, and mixing them is the most common configuration mistake in this trade.
Does it help with the evening enquiry spike?
That is most of the value. Solar enquiries cluster in the evening, after bills and news, which is exactly when a sales office is closed.
Put it on your line for a fortnight
Book 20 minutes and we will set it up against your own number and calendar. If it handles your callers badly, a fortnight is a cheap way to find out.
Book the call